Dear Command Alkon Stakeholders,
As we move into the next chapter of Command Alkon’s journey, I want to extend my gratitude for your continued trust and partnership. Next year, Command Alkon will celebrate 50 years serving this industry—a remarkable milestone that has seen us progress from mainframe computing to personal computing, and now to a new cloud-based era poised to harness the incredible advancements of artificial intelligence.
I believe we are in the midst of a generational change in the Heavy Building Materials industry—shaped by both people and technology. This is a time of extraordinary opportunity, but also one that demands courage to embrace change. That’s why Command Alkon has made unprecedented investments in building a unified platform, next-generation solutions, and new service capabilities to help our customers navigate this moment and build thriving businesses in an ever-changing world.
And we are not doing this alone. Our philosophy is collaboration and partnership. With an API-first approach, we’ve created a growing ecosystem where Command Alkon solutions work seamlessly with other best-in-class technologies, giving customers flexibility and confidence in their digital transformation journeys.
Reflecting on Progress
Our strategy is simple and clear: build an industry-leading team and deliver business outcomes for our customers. We remain laser-focused on our core markets—Ready Mix, Concrete Products, Aggregates, and Asphalt—and continue to invest heavily in innovation and service excellence across our core product lines: Plant Automation, Dispatch, and Fleet.
- Command Cloud is the foundation of our strategy, connecting solutions across all business processes and industries.
- In Command Cloud, we have launched Dispatch for ready mix, aggregates, and asphalt complemented by Sales and Quoting, Material Supply, Customer Portal, Scale Ticketing, Accounts Receivable, Payments, and ready mix EPDs.
- With the acquisition of Marcotte Systems last year, we advanced a new era of ready mix plant automation through Batch AI. Now Batch in Command Cloud extends the value of both COMMANDbatch and Marcotte Batch with Plant Analytics and coming to market soon, Multi-Plant Remote Batching and other tools to optimize plant productivity and oversight.
- Most recently, we acquired Digital Fleet to accelerate the future of fleet and delivery management. Together with TrackIt, this combination provides unmatched visibility and control over fleet performance, driver safety, and delivery efficiency, giving our customers the broadest, most advanced fleet solution set in the industry.
- Command Cloud adoption is accelerating with more than 200 customers, a third of which have moved to the cloud from Integra and COMMANDseries, and over 1,000 plants now live or in-flight on Command Cloud. Feedback is consistent – Command Cloud makes daily operations easier, faster, and more efficient.
Customer Success & Service Excellence
At Command Alkon, innovation only matters if it drives customer success. This year, we transformed our support experience with the new Command Community platform, enabling case tracking, live chat, knowledge search, and digital engagement. With 1,300+ customers participating in Community to date, and an overall 97% Support Satisfaction rating, we are setting new benchmarks for responsiveness and service quality.
- Make sure your team signs up to onboard to Command Community for our new, modern support options and experience at community.commandalkon.com.
We also continue to invest in customer learning and development:
- Our Experts on Demand, Open Office Hours, and Quarterly Product Update webinar series remain highly attended with new programs being introduced regularly. Keep up with these webinars and register at https://www.commandalkon.com/webinars/.
- The Command Alkon Learning Management System (CALMS) now supports nearly 1,000 learners with more than 1,000 course completions. Be sure you and your teams signup for CALMS and start taking advantage.
- The Badging and Certification programs available in CALMS continue to grow, with almost 200 customer employees now formally certified as product experts—strengthening their careers and driving greater success in their organizations.
- You can join us for in-person TRAININGdays in Atlanta November 3rd – 6th and become a certified expert on COMMANDbatch, TrackIt, or Dispatch as well as participate in training workshops for Digital Fleet and our other core product lines. Learn more and register here.
Recognition: A Top Workplace Award Winner
While we are proud of our product and service innovation, we are equally proud of our culture. This year, Command Alkon was honored with two 2025 Top Workplaces Industry Awards, national recognitions celebrating the most employee-centric companies in the technology sector and companies with the best work-life flexibility.
These awards—based solely on employee feedback—affirm what I see every day: a team deeply committed to our mission, to one another, and to our customers. When people feel empowered and valued, they do extraordinary work. Being named a Top Workplace reflects our long-term commitment to building a culture where people thrive, and it strengthens our position as one of the most admired employers in the technology space.
Looking Ahead
We will continue our rapid pace of product innovation, expanding our new cloud-based offerings while following a security-first and AI-first approach. We are also fulfilling our promise to deliver more solutions for the Aggregates and Asphalt markets, with new capabilities launching in the months ahead.
To provide you with deeper updates on our progress this year, please register here for our Company & Product Update Webinar on November 19th, 2025. We look forward to this time letting you hear directly from our executive leadership about what we have achieved and what we have coming in 2026.
Next year, we look forward to being together in November 16 – 19, 2026 for our Elevate Conference in San Diego.
On behalf of all of us at Command Alkon, thank you for the opportunity to serve you and to build the future of this industry—together.
With gratitude,
Martin Willoughby
Chief Executive Officer
Command Alkon